Valet Living

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District Manager

at Valet Living

Posted: 10/10/2019
Job Status: Full Time
Job Reference #: R0015372
Keywords:

Job Description

Grow as We Grow and Take Your Career to New Heights!

Job Summary

As a District Manager, you will be responsible for managing the total service delivery for up to 20 apartment communities and providing direction and oversight for 15-25 Service Valets within an assigned district.  You’ll work in collaboration with our sales team and ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for service delivery on assigned properties. 

We offer a competitive starting base pay, quarterly bonus and company provided truck.

This position requires willingness to work a split shift schedule which includes approximate hours in the morning from 8:30am-12:30pm and evening from 7:00pm-11:00pm, depending on needs.

Essential duties include:

Daily Operations

  • Provide on-call support to Service Valets and communities within split shift schedule
  • Responsible for recruiting, hiring and onboarding Service Valets
  • Responsible for ensuring daily/nightly completion of resident door step trash/recycle pick-up for assigned properties
  • Effectively plan, organize and manage time
  • Inspect properties regularly for resident and Service Valet compliance
  • Responsible for creating and managing schedule for part-time workforce
  • Manage a labor budget of up to $150k depending on number of assigned properties

Customer Retention

  • Makes informed decisions with consideration of customer/associate impact. Takes initiative and applies critical thinking skills to forecast/solve problems and drive results. Ensures maximum quality of service
  • Create and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns
  • Promote and educate property staff on any/all new service offerings from Valet Living

Organizational Activities

  • Comply with, promote and train on all safety policies and procedures. Report all safety incidents in a thorough and timely manner
  • Ensure daily delivery of iValet reports to designated property staff members
  • Collaborate with internal business partners; finance, human resources, marketing, operations, and IT
  • Keep timely/accurate customer, associate and operational records
  • Acts in accordance with organizational and quality standards
  • Discusses associate’s development needs and subsequently facilitates appropriate support, coaching and/or training opportunities

Service/Support

  • New community launches, including container distributions
  • Driving to inventory warehouse when needed for supplies (Personal Protective Equipment, Containers/Weigh Stations, Brochures, etc.)
  • Drive to properties within assigned district/region up to 50% of the work day


You are a good fit if you have the following experience, education, and skills:

  • High school diploma or GED equivalent
  • Multi-location management experience of dispersed workforce
  • Customer service, and prior people management experience (preferred in a part-time workforce)
  • Proficiency in MS Word, Outlook, Excel & Power Point
  • Knowledge of basic employment law, customer service fundamentals, and leadership/management principles
  • Unwavering work ethic, integrity and sense of accountability
  • Ability to manage stress and adapt to changing environment; comfortable with complexity
  • Ability to perform effectively in environments with frequent workload changes and competing demands
  • Effectively communicate with others both verbally and written
  • Build effective teams, hold self/others accountable

Special Conditions of Employment

  • Valid driver license and good driving record
  • Ability to pass a background check and drug screen
  • Ability to operate a motor vehicle and drive for periods of time
  • Ability to work outdoors, and drive in changing weather conditions
  • Flexibility to work split schedule and/or be on call during irregular hours depending on business needs

Physical Requirements

  • Ability to lift up to 50 lbs.
  • Carry filled tote on shoulder(s) up to 50 lbs. up/down stairs
  • Bend at waist and lift over shoulder
  • Bend at knees and lift over shoulder
  • Lift arms shoulder height
  • Ability to walk distance of property, and be exposed to disagreeable odors

We provide the following comprehensive, flexible benefits to our full-time associates and eligible family members. 

  • Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options
  • Tax advantages through healthcare savings and flexible spending accounts
  • Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
  • 401k plan with a generous company matching contribution
  • Generous paid time off program in which benefits increase along with your tenure with the company
  • Support of continued education through tuition reimbursement
  • Associate and family assistance program
  • Associate discount programs
  • Referral bonus program
  • Rewards and recognition program 

CB19 #GD19

Valet Living, LLC is an industry leader - ahead of the national trend and the founder of five nights a week doorstep trash and recycling collection.

Valet Living is a drug-free employer. All offers of employment will be contingent on successful background Check.  Valet Living is an Equal Opportunity Employer.


http://valetliving.com

As a Tampa Bay Times Top Workplace, Valet Living has been setting the standard for doorstep collection and recycling since 1995. Servicing over a million apartment homes across 38 states, Valet Living has grown to become not just the only national provider of doorstep collection and recycling services, but also the only nationally-recognized full service amenities provider to the multifamily industry. In addition to doorstep collection, Valet Living’s turns, maintenance and pet station solutions make life easier for both property managers and residents, while improving property values. With the launch of its resident-facing amenity services mobile app, Valet Living Home, Valet Living is now the only company in the multifamily industry to combine doorstep collection with both sustainability-related and premium home-related services. Valet Living is a portfolio company of the Private Equity Group of Ares Management, L.P. (NYSE: ARES) and Harvest Partners, LP.



Posted 8 Days Ago

Full time

R0015372

Application Instructions

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