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Salesforce Project Lead / Solution Architect -- Nashville area


Posted: 1/8/2019
Job Reference #: 02APU

Job Description

At TTEC, we are committed to excellence in the delivery of our comprehensive technology-enabled services that puts customer engagement at the core of business success.  Founded in 1982 and headquartered in Englewood, CO, TTEC offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for our Global 1000 clients and their customers.


We are currently searching for a Salesforce Project Lead / Solution Architect to support our growing CRM / Salesforce Systems Integration Practice based out of the Nashville area.  The ideal candidate will be a strong performer in end to end Salesforce Solutioning and Software Development implementation planning, project management, issue management, and change management.  
What you'll be doing:
  • Manage the overall customer relationship, have full command of the customer business model, and demonstrate respect and responsiveness to customer needs.
  • Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills
  • Provide guidance on pre-sales, solutioning, integration, development, configuration, customization efforts for the team
  • Effectively communicate project expectations, project goals, scope, budget, resources, and timeline, and general project status with team members, project stakeholders, and sponsors.
  • Ensure project deliverables are on time and on budget while meeting customer satisfaction expectations.  Assist with deliverable creation as needed.
  • Monitor and review project progress and timelines. Identify and resolve issues to ensure project success. Adjust schedules and plans as needed.
  • Hold project team members accountable for their deliverables
  • Adhere to and adopt standardized development lifecycle methodology for all projects. Provide thought leadership to improve upon and extend methodologies.
  • Facilitate review sessions with the client and project team.
  • Leverage business knowledge and expertise to drive business process improvements.
  • Establish and maintain trusted advisor relationships with client project stakeholders.
  • Mentor less experienced members of the team, and contribute excellence in a highly collaborative, team-oriented environment.  
What Skills and Experience you will bring:
  • 5 years of demonstrated project management, solutioning, leadership, and business acumen implementing enterprise-wide applications, 3 to 5 years with Salesforce solutions.
  • 3 years of demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule.  
  • Ability to lead enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations.
  • Expertise and ability to present best practices in one or more of the following areas: Agile Software Development, Quality Assurance, Test Data Planning and Execution, Release Deployment
  • Experience with Agile methodology
  • Ability to work as part of a team to solve technical problems in varied political and geographic environments
  • Advanced Experience with Salesforce platform - Service/Sales Cloud, Administration/Configuration, Apex, APIs, data loads, etc.  Experience with Lightening and Marketing Cloud a plus.
  • Excellent analysis skills and the ability to develop processes and methodologies
  • Excellent written and verbal presentation skills, and ability to present to technical and business audiences.
  • Location in Franklin, TN with ability to travel up to 25%
  • Bachelor's degree in Business Administration and/or Information Technology or equivalent experience, PMP, Six Sigma, CSM.
  • Salesforce Administrator certification, Salesforce Service Cloud Consultant certification preferred 
Who We Are:
Ttec is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other. 
We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits.  We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery and satisfaction.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!