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Customer Success Manager
at Schneider Electric
Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:https://youtu.be/NlLJMv1Y7Hk.
Great people make Schneider Electric a great company.
What do you get to do in this position?
Mission: Ensures that customers,branches, and partners realize thefull benefit and maximizes the use of the contracted remote service.
Ensures serviceexcellence and consistentcustomer experience for Building Advisor offer execution.
Maintain ongoing relationship with key customers withresponsibility for retention, expansion, and extension of agreements (liaisewith account manager, sales, service):
Create and manage individual customer adoptionscorecard
Develop customer confidence in value of offer, ensureclient is delighted, serve as primary lead for delivery team
Extensiveinteraction with client counterpart (usually energy manager or team) overmultitude of both contracted issues as well as items that arise (lots of “canyou help us with this?” emanates)
Ensure value is demonstrated/delivered throughout lifeof contract
Schedule follow-ups to review success, expectations,etc.
Ensures service excellence for offer and functions byproviding feedback on:
Processes and tools
Customer experience measurements/insights (MTR, RTSM, etc)
Supports the sales teams (e.g. understands customer'sneeds, provides value of the offer)
This job might be for you if:
BMS and IOT/analytics experience
Engineering focus with customer service skills
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.