Northstar Memorial Group

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Job Details

Office Manager

at Northstar Memorial Group

Posted: 8/24/2019
Job Reference #: 3661
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Job Description

  • Job ID
    2019-3661
    # of Openings
    1
    Location Name
    Smart AN Call Center Mt Juliet
    Location Address
    Administrative
    Department
    Full-Time
    Type
    US-TN-Mt. Juliet
  • Overview

    Smart Cremation is seeking an Office Manager for Operations Center in Mt. Juliet, TN. This position will be responsible for oversight of our Electronic Death Certificate filing process and all administrative employees associated with this function.

    Responsibilities

    • Ensures that the Death Certificate filing process is efficient and compliant with all applicable State and local laws.
    • Ensures effective communication between Arranger staff and DC Desk team.
    • Responsible for the effective management of their team members and their daily tasks and overall objectives.
    • Ensures completion of required permits and certificates in a timely and accurate manner.
    • Provides problem resolution as needed regarding Death Certificate issues to Smart Arrangers, Physicians' Offices, Medical Facilities, Coroner’s Offices, and client families.
    • Ensuring continued positive company relationship and interaction with County Registrar's, Health Departments, Medical Facilities, and Physician offices.
    • Ensures accurate and efficient case management via our CRM and State Electronic Death Certificate systems.
    • Drafts correspondence for communication with other Smart Departments.
    • Prepares periodic reports and simple financial analysis.
    • Assistance with recruiting and contracting additional mortuary establishments to utilize Smart for Death Certificates Filing of their cases.
    • Building and maintaining an efficient Death Certificate Department to support case volume growth.

    Requirements and Qualifications

    • Very high-level leadership abilities
    • 2-3 years Administrative Management Experience
    • Proficient in MS Excel, Word, Outlook and PowerPoint
    • Ability to work well in a team-based environment
    • Ability to learn new software and conduct new tasks
    • Professional communication and organizational skills

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