Nashville And Davidson County

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E9-1-1 Dispatcher

at Nashville And Davidson County

Pay: up to $37177.6/year
$37177.6 - $
Posted: 8/21/2019
Job Status: Full Time
Job Reference #: 2490413

Job Description

Overall Job Objective

Position Description

This position acquires skills, training and certifications necessary to receive and process emergency calls as well as routine non-emergency calls.
Salary Rate
$40,542.65 annual salary rate after 6 (six) months (Emergency Telecom Officer 2) 

Attention: This is a continuous recruitment to develop an applicant pool for future openings. We are currently accepting applications, recruiting for an E9-1-1 Dispatcher Training class.

At Metro's E9-1-1 Center, you never know what's going to happen next. Every day, every shift offers an opportunity to make a difference, even a chance to save a life. If you can think quickly, remain calm no matter the situation and help others do the same, and if you can do several things at one time, you might consider a career with the Department of Emergency Communications. The salary is competitive and the benefits are generous.

Typical Duties

(After Training) Operates automatic call distribution telephone workstation to receive emergency (9-1-1) and non-emergency calls. Determines type, location and extent of emergency. Types information from caller into computer terminal. Codes messages where appropriate. Relays information electronically to dispatcher, appropriate personnel or other agencies. Assists callers with basic life support procedures. Reads maps and gives directions to location of the incident. Performs assigned tests of communications equipment. Attends training sessions as required. Employees wear a headset and sit/stand for long periods of time.

Minimum Qualifications

1. Must be at least eighteen (18) years of age.
2. Must have a high school diploma or equivalency.
3. No convictions or guilty pleas or have entered a plea of nolo contendere to any felony charge,
or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor or controlled substances. (Tenn. Code Ann. 7-86-205)
4. Not have been released or discharged under other than an honorable or medical discharge from any of the armed forces of the United States.

Applicants must be US citizens at the time of hiring.

Candidates with accreditations earned in a foreign institute are encouraged to apply. 

* The following certifications must be obtained through training while performing as an Emergency Telecommunications Officer 1:

  • Association of Public Safety Communications Officials (APCO) Basic Telecommunicator Certification
  • Cardio Pulmonary Resuscitation (CPR) Certification
  • Emergency Fire Dispatch (EFD) Certification
  • Emergency Medical Dispatching (EMD) Certification
  • National Crime Information Center (NCIC) Query Certification

Preferred Experience, Knowledge, Skills, and Abilities


  • Knowledge of the Geography of Nashville

Employees in this classification shall be automatically upgraded to the Emergency Telecommunications Officer  2 classification in 6 months provided all of the criteria of Policy 5.6 B- I Upgrades for Targeted Classifications are met.
NOTE: Emergency Telecommunications Officer 1's are provisional (Non-Civil Service) employees.  After successful completion of training with at least a standard evaluation, incumbents will begin their six month probationary period.


The process begins when you apply online. This is a three (3) part process that needs to be completed in the same day and each part must be completed successfully to continue in the recruitment.

  • Step 1  If you meet the minimum qualifications you will be sent an e-mail notice to self-schedule to attend the Orientation and pre-hire testing. IF YOU DO NOT SCHEDULE THE ORIENTATION or DO NOT SHOW UP TO THE ORIENTATION, YOUR APPLICATION WILL NOT BE CONSIDERED. 
  • Step 2   After completing the Orientation, you will take the Criticall test. You MUST PASS the Criticall test in order to be eligible to take the written test. If you fail the Criticall test you will be eligible to reapply in 6 (six) months.
  • Step 3  Written test – The written test will be administered after passing the Criticall test. If you successfully pass the written test your name will be placed on an eligibility register which will be used by the Department of Emergency Communications to select candidates for the training class. If you fail the written test you will be eligible to reapply in 6 (six) months. 

If you successfully pass all phases of the recruitment process, you will be required to provide clear copies of the following documents upon request of the hiring department, if you cannot provide these documents when requested you will not be eligible to be considered: 1. Birth Certificate 2. Social Security Card 3. Driver License or other Government issued ID (passport not accepted) 4. Proof of Education  (High School Diploma or equivalent).

Tentative class start date(s): Training academy sessions will begin in October, and November 2019; January, February and April 2020.

IT IS YOUR RESPONSIBILITY to keep your personal data (name, e-mail address, phone #, etc.) current by updating your online information.

Note:  Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Requests for ADA accommodation for the recruitment process should be directed to 615-862-6640.