Level 3 Communications, inc.

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Field Service Engineer

at Level 3 Communications, inc.

Posted: 6/22/2018
Job Status: Full Time
Job Reference #: 099146
Keywords: electronic

Job Description

The Company
L3 Technologies is a prime contractor in Command, Control, Communications, Intelligence, Surveillance and Reconnaissance (C3ISR) systems market and a leading provider of a broad range of electronic systems used on both military and commercial platforms. Our customers include the U.S. Department of Defense and its prime contractors, U.S. Government intelligence agencies, the U.S. Department of Homeland Security, allied foreign governments, domestic and foreign commercial customers and select other U.S. federal, state and local government agencies.
Organized into 3 segments – Electronic Systems, Communications Systems and Intelligence Surveillance and Reconnaissance (ISR) Systems – L3 Technologies employs over 31,000 people worldwide with reported 2017 sales of $9.5 billion.
About L3 ISR Segment
L3's ISR Systems Segment brings together a broad collection of some 30 unique L3 divisions across 10 business areas to offer a diverse portfolio of innovative sensor and intelligence technologies across the maritime, land, airborne, space, cyber and warfighter domains.  Comprised of 15,000 employees in 5 countries including in 16 states in 40 locations, we are a global partner of choice delivering innovative capabilities to gather, share and protect intelligence for a more secure world.
  • Act as the company's field representative at critical and highly sensitive base or remote/austere locations, including customer and supplier facilities. 
  • Support hardware and software installation, configuration and troubleshooting on complex integrated network systems. 
  • Support regular, special and integrated system test programs, including scenario-based testing, developmental testing (DT) and operational testing (OT) at company and customer locations.
  • Act as a Subject Matter Expert (SME) representing customer requirements in L-3 ForceX's Agile/Scrum software development cycle.
  • Prepare and conduct training and business development presentations pertinent to company products and services.
  • Support future business development by providing ground and flight demonstration support to partner companies and potential customers.  
  • Constantly maintain L-3 ForceX's exceptional reputation through positive customer interaction.
Essential Duties and Responsibilities: 
  • Closely integrate with multiple agile software development teams, adding subject-matter expertise during the requirements, design, testing and implementation phases of software release.
  • Install equipment, machines, wiring, or software programs to meet specifications.
  • Setup and maintain hardware and software configurations on computer networks, including software integration lab, training simulation and aircraft mission equipment.
  • Provide customer technical support and resolve engineering service calls.
  • Provide direct on-site engineering assistance for integration efforts and test events.
  • Provide in-flight test engineering support.
  • Identify engineering design and software flaws and assist with corrections.
  • Assess human factors design, training and operational issues and provide feedback for improvements.
  • Assist with training development and training execution, including systems training at integrator/support locations and operator training at customer locations.
  • Assist Quality Assurance by providingsubject matter expertise for user and scenario-based testing.
  • Create clear and concise reports, documents and briefing slides for project and executive level meetings.
  • Create ground and flight test cards to support aircraft mission systems and software checks.
  • Coordinate with multiple Program Managers to provide required support within resource constraints, while following programmatic and personnel policy and procedures.
  • Provide ground and flight demonstration support to partner companies and potential customers for future business development.
  •  Assist with new program startups, and serve as a liaison to other rapid/agile acquisition programs. 
  • Required to perform other appropriate duties as requested, directed, or assigned and appropriately task other members of the team when necessary.

Supervisory Responsibilities:

  • Coordinate the activities of Junior Field Service Engineers or other L-3 ForceX personnel in the absence of higher leadership during on-site and off-site projects and work activities.



Education and Experience: 

• Bachelor's Degree or four (4) years of relevant work experience required
• Holder of a Department of Defense Security Clearance (or ability to obtain one) required
• Holder of a FAA Class II or higher Flight Medical clearance (or the ability to pass one) required
• Two (2) or more years of experience troubleshooting technical and/or software products required
• Appropriate technology industry certifications such as CompTIA's A /Network /Security /Server , Cisco CCNA/CCDA, Microsoft MTA/MCSA, etc. strongly preferred
• Two (2) or more years of experience as an operator of L-3 ForceX software applications strongly preferred
• Experience as a Department of Defense Instructor/Evaluator preferred
Job Knowledge and Abilities: 

• In-depth knowledge of standard systems architecture
• In-depth knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
• Detailed knowledge of the practical application of engineering science and technology. This includes applying principles, techniques and procedures to the design and production of company products
• In-depth knowledge of the real-world, tactical applications of L-3 ForceX products
• Ability to troubleshoot system problems to line replaceable unit level
• Ability to creatively evaluate the appropriate actions and procedures to resolve operator issues
• Demonstrated ability to rapidly learn, apply and communicate technical information on a variety of new software applications and hardware systems
• Ability to translate customer requirements into workable development tasks
• Ability to assist in the development of test cases to properly validate software features
• Ability to build positive, lasting relationships with both customers and software development teams
• Demonstrated ability to operate independently, proactively ensuring customer satisfaction and compliance with applicable regulations and norms
• Ability to travel up to 50% (20-25% expected), often on short-notice, including occasional OCONUS trips
Equal Opportunity Employer – minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity.