CVS Health

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CUSTOMER SERVICE REPRESENTATIVE - INBOUND

at CVS Health

Posted: 12/14/2017
Job Reference #: 952491
Keywords: call center, inbound

Job Description

Title
CUSTOMER SERVICE REPRESENTATIVE - INBOUND

No. of Positions
323

Position Summary
Are you ready to make a difference in someone’s life? 
 
Are you ready to have a career with purpose?  
 
 
CVS Health’s pharmacy mail order facility is building our Inbound Customer Service team to support our benefit members as they make important health decisions. We are hiring Customer Service Representatives to work in our inbound call center to be the first line of communication for our members. 
 
This is not your typical customer service job and previous healthcare experience is not required!  We offer an extensive paid training program and multiple resources so you can confidently service our members.
You will take inbound calls and have conversations with our members to answer questions or provide information so that they better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. Typical topics include prescription refills, order status, and insurance coverage. 
 
Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the member's questions on the first call. It feels good to do this job; you support people when they need it the most. 

To learn more about the position and go through an interactive job preview, apply today and complete our virtual job tryout!  The virtual job try out must be done on a laptop or desktop computer and is a mandatory part of the application process. 
Computers are  available  for use at the American Job Center, 665 Mainstream Drive, Nashville, TN  37243  
 
Are you a fit for this Inbound Customer Service role? 
 
Do you have at least six months experience working with customers (i.e.,retail, restaurant, call center, military)? Do you have strong computer skills and a passion for helping others or like talking on the phone?
CVS provides the training and knowledge to set you up for success. We also offer incredible advancement opportunities so you can grow within the call center or move to another role within CVS Health. If you take care of our members, we will take care of your career.

 
Addition to career growth,other benefits offered include :
·        Competitive pay and benefits
·        Paid training
·        Semi-Annual bonus potential
·        Fast track career progression
·        Employee Discount Programs
·        Potential to work from home is available following 6 months of employment and measurable success

#ramp2017  


Req ID
650466BR

Sourcing Requisition
No

State
TN

Business Area
CVS Health

Location - State/City
TN - Nashville

Job Category
Call Center, Customer Service, Medicare

City
Nashville

Preferred Qualifications
·          Healthcare related experience and/or relevant certifications
·          Providing elder care, being a primary caregiver, or volunteer work within the community
·          Previous Call Center or relevant military experience
 



Country
United States

Job Type (Expected Hours Category)
Full Time

Street Address
445 Great Circle Road

Location code
OF129

Requisition Template
Professional

Education
Verifiable High School diploma or GED is required

FLSA
Non Exempt

Clinical Licensure Required
N/A

Zip Code
37228

Required Qualifications
·          6 months experience in a customer service role (i.e., call center, retail, customer service environment or relevant              military experience)
·          Successfully complete a background check and drug screen


Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!