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Customer Service Representative
at CVS Health
Omnicare, Inc. (a wholly owned subsidiary of CVS Health) is seeking a Customer Service Representative! Please see additional details below.
The Customer Service Representative will be responsible for answering all incoming phone calls from patients, customers, and responsible parties as part of a customer service queue. They will assist and route calls appropriately, work with residents, patients, facilities, and family members regarding charges, complaints, and collection activities, and make outbound calls as needed.
The Customer Service Representative will also review patient billing statements for correctness and accuracy as a result of customer inquiry via email, phone, fax, or written correspondence, maintain accurate and complete records concerning patient billing activity / communication on all accounts, work and partner with other internal and external departments to resolve issues, and participate in projects and/ or meetings as designated by management. They will follow all applicable government regulations including HIPAA, demonstrate/model the company’s core values and customer service behaviors in interactions with all customers (internal and external), and comply with the pharmacy and departmental policies regarding safety, attendance, and dress code. Overtime, holidays and weekends may be required and/or expected. Other duties as assigned.
Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation. www.cvshealth.com
What We Do
Directly, and through our subsidiaries, Omnicare provides a broad array of pharmacy-related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations.
- 1+ year call center or phone based customer service experience
- 1+ year of professional experience working with computers, preferably in a Windows based system
- Healthcare industry experience
- Experience working in an office/ business setting
- Prescription third party claims management experience
High School Diploma or Equivalent
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.