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Command Center Coordinator

at Agero

Posted: 10/25/2018
Job Reference #: 5000422597506

Job Description

Do you anticipate problems before they happen? Are you an out-of-the-box thinker? If your answer is yes, we want you to be part of our dynamic and growing team where people, process and technology come together to service stranded motorists across the United States.


As one of our Command Center Coordinators, you will intercept and take case ownership of roadside service events where you will advocate for customers, making sure their needs are met, and ensure the most efficient delivery of services such as towing, lockouts, tire changes and fuel delivery and more. Accordingly, you will use innovative technology and your problem-solving skills to analyze and identify possible obstacles to achieving a successful service event outcome and see the service through to the end. Partnering with our service providers with a shared goal of a great customer service experience will be the key to your success.


At Agero, your career progression matters to us because we know it matters to you. We have opportunities for advancement and a great career awaits you here.


APPLY TODAY and join a company that offers a comprehensive benefits and wage package, opportunities for monthly bonuses, a "promote from within" philosophy and a diverse and fun work atmosphere. Once you experience our expansive, employee-friendly environment, we know you'll be hooked.




We are seeking customer service heroes who:

  • Have a passion for customer service and understand empathy
  • Can see the big picture and identify problems
  • Can think outside of the box for problem resolution
  • Are self-confident and comfortable making decisions
  • Like a fast-paced environment
  • Strive for continuous improvement
  • Have strong communication and influencing skills
  • Love the feeling of seeing things through to completion
  • Are strong analytically
  • Have a high school diploma or equivalent work experience
  • Have Sales Force software experience (an asset)


If these attributes describe you, be our next hero and APPLY TODAY! We are excited to hear from you.


Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process please contact

EDUCATION: High School diploma or GED EXPERIENCE & SKILLS: 2-3 years related experience. Ability to communicate effectively with clients, and provide concise responses to questions. Very organized and detail oriented able to follow through with tasks to their completion. Flexible and able to learn quickly in a dynamic environment WORKING RELATIONSHIPS: Communicate effectively both verbally and in writing to an audience of individuals from all levels within the organization. Must be able to work with both business users, internal departments and clients.

Full Time - Regular
United States

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!