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Bilingual Total Case Coordinator-(Spanish)
Responds to customer service inquiries and problems associated with the servicing the companies Spanish speaking consumer services client base. Answers customer sales and campaign-related inquiries, including customer problems and/or complaints requiring interpretation, investigation and follow-up. Ensures early intervention and resolution where possible to dealers, field, and consumers. Cultivates and maintains ongoing customer and client relationships.
*EDUCATION: High School Diploma/G.E.D or equivalent work experience. EXPERIENCE: 1-2 years of related experience, customer service or contact center environment preferred. Automotive industry experience preferred. SKILLS: Utilizes empathy, listening skills, and a professional, courteous and helpful attitude to focus on providing quality customer service. Possesses the problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment. Excellent oral and written communication skills. Able to adapt to a changing work environment and the willingness to learn new skills and develop greater job knowledge. WORKING RELATIONSHIPS: Interfaces with multiple levels within the organization. Communicates with associates, customers and client representatives in a professional manner. Effectively teams with peers, supervisors, and management to achieve corporate and client goals. ADDITIONAL REQUIREMENTS: Minimum 45 wpm typing skills with accuracy and proficiency in MS Word. THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
Full Time - Regular
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