Agero

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Bilingual (French/Canadian) Customer Service

at Agero

Posted: 4/1/2019
Job Reference #: 5000467855606
Keywords: inbound

Job Description

DESCRIPTION SUMMARY:

Handles customer service inquiries and problems associated with the servicing of Agero's Spanish and French speaking client base. Responds to inbound contacts via phone, chat, and SMS from existing and prospective customers. This position is the first line of contact and is responsible to leave a customer with the very best impression of Electrify America. Delivering exceptional experiences and focusing on creating long term customers is a priority. Answers all basic and routine customer contacts and utilizes computer applications to provide professional service.

ESSENTIAL FUNCTIONS:

  • Service Oriented/Internal Customer Service
  • Fast & Flexible
  • Focus on Results
  • Resiliency
  • Teamwork & Collaboration
  • Informing and Communicating

KNOWLEDGE, SKILLS AND ABILITIES: EDUCATION: High School Diploma/G.E.D or equivalent work experience EXPERIENCE: 0-1 year of customer service experience. Fluent in Spanish or French COMPLEXITY: Utilizes empathy, listening skills, and a courteous and a helpful attitude to focus on providing quality customer service. Strong oral and written communication skills. Able to adapt to a changing work environment and the willingness to learn new skills and develop greater job knowledge. Must be able to speak and comprehend Spanish. WORKING RELATIONSHIPS: Communicates with associates, customers and clients in a professional manner. Effectively teams with peers, supervisors, and management to achieve corporate and client goals. ADDITIONAL REQUIREMENTS: Flexible work schedule including nights, weekends, and holidays as business need dictates.

Full Time - Regular
Clarksville-57
Tennessee
United States

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!