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Field Service Representative I

at Acelity

Posted: 3/5/2020
Job Status: Full Time
Job Reference #: 18990
Categories: Customer Service, Sales

Job Description

Job Description

Acelity is seeking a self motivated and first-class communicator for a Field Services Representative opportunity. This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting edge medical device equipment.  The Field Service Representative will interface with Acelity customers on a daily basis and is responsible for building, cultivating and maintaining superior customer relationships. 

Further responsibilities include performing and assisting in maintaining inventory of products, parts, disposables and supplies. Additional Field Service Representative  responsibilities include the cleaning, processing and quality control of medical device equipment, general housekeeping of facility and loading and unloading of equipment in company vehicles.

Duties & Responsibilities

  • Interacts with customers to include patients and hospital staff on a regular basis.
  • Provides superior customer service with customer centric solutions
  • Prepares medical device equipment, disposables and documentation for delivery.
  • Cleans, disinfects and performs quality control checks on medical device equipment.
  • Performs inventory on assets, parts, disposables and supplies. Locates missing & misplaced equipment as needed.
  • Processes documentation for delivery and pickup of products.
  • Order management to include timely closing of orders on computer or other company issued equipment.
  • Maintains vehicle appearance and ensures routine maintenance is completed and recorded as required by policy & procedure.
  • Loads & unloads medical equipment.
  • Performs basic troubleshooting.
  • Assists with process training when applicable.
  • Performs basic housekeeping duties within facility.
  • Responsible for following work and safety instructions.
  • Conforms to and supports Company and Departmental policies and procedures.


  • High School diploma or equivalent education required.
  • 2+ years of work experience in service related field required.
  • Possess and maintain a valid driver’s license and pass MVR review.
  • Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends and participate in on-call duties.
  • Ability to travel by commercial air service to attend training and other scheduled business functions.
  • Ability to meet the physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA).

Preferred Qualifications

  • A self-starter with the ability to learn quickly.
  • Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
  • Self-motivated, detail-oriented and organized.
  • Demonstrated ability to communicate effectively, both verbally and in writing.
  • Ability to maintain confidentiality and discretion in business relationships.

The information listed above is not a comprehensive list of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. Any physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE AA M/F/Vet/Disability: Acelity L.P. Inc. and its subsidiaries are an equal opportunity and affirmative action employer and give consideration for employment to qualified applicants without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, or genetic information or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please click here: VEVRAA Federal Contractor

Acelity L.P. Inc. and its subsidiaries are a global advanced wound care company that leverages the strengths of Kinetic Concepts, Inc. and Systagenix Wound Management, Limited. Available in more than 80 countries, the innovative and complementary ACELITY™ product portfolio delivers value through solutions that speed healing and lead the industry in quality, safety and customer experience. Headquartered in San Antonio, Texas, Acelity employs nearly 5,000 people around the world.

Posted 30+ Days Ago

Full time