Event: Disney Keys to Excellence

It doesn't take any training to recognize that the world's economy has taken a significant downturn. It does take effective and proven professional development training to guide impacted organizations back to the summit.




In response to the continuing impact of our economy, we are pleased to extend a discount of $100 per guest off of the standard event price. As a valued member of Nashville Area Chamber of Commerce you can take advantage of this rare opportunity to learn from Disney insiders for $295 per guest. Bring 10 or more guests and pay only $260 per guest!




The Disney Institute's unique public seminars invite you to explore, behind the scenes, Disney's secret to success over the last 75 years. Facilitated by a vast network of Disney insiders, these world-class seminars impart best practices in Leadership, Management, Customer Service, and Customer Loyalty techniques currently used throughout the Walt Disney WorldŽ organization. These proven principles will provide you with hands-on, effective solutions that can easily be incorporated into your own organizations.




AGENDA
7:30 - 8:00am Registration
8:00 - 9:30am Leadership
9:30 - 10:00am Break 1
10:00 - 11:30am Management
11:30am - 1:00pm Lunch
1:00 - 2:30pm Customer Service
2:30 - 3:00pm Break 2
3:00 - 4:30pm Loyalty




PROGRAM CONTENT
The program will consist of four 90-minute sessions that explore business practices at the Walt Disney WorldŽ organization. Topics to be covered are outlined below.


Leadership, Disney Style
Discover how effective leadership has driven Disney's employee/customer satisfaction and bottom-line results, from the company's inception to today.

Topics will include:
Communicate a compelling vision
Build involvement and ownership
Organize for maximum involvement
Capitalize on change




Management, Disney Style
Understand the importance of integrating your corporate culture into selection, training, and care of your employees.

Topics will include:
Establish a culture through learning by design
Select and hire "right-fit" employees
Train and motivate employees
Create a supportive environment




Customer Service, Disney Style
Explore world-renowned Disney principles for service excellence.

Topics will include:
Develop a service philosophy
Learn tools to support a service culture
Deliver on the service theme




Loyalty, Disney Style
Learn key practices and principles in building and sustaining loyalty that have made Disney a trusted and revered brand around the world for more than 75 years.

Topics will include:
The business case for loyalty
Strategies for creating loyalty
Align for loyalty